Stakeholder Engagement|Stakeholder Communication

Stakeholder Communication

Stakeholder Communication

Stakeholder Communications and Outcomes

The relevance and precedence of stakeholders are identified by Winbond using the five principles of the AA1000 Stakeholder Engagement Standard (SES) 2015. These include Dependency, Responsibility, Influence, Tension, and Diverse Perspectives. 

In 2022, 22 of Winbond senior management were involved in conducting the stakeholder identification survey, and identified the following major stakeholders after confirming the extent of each stakeholder’s relationship with Winbond: government agencies, customers, employees, investors/shareholders, media, suppliers/contractors, and community groups.

The communication status with stakeholders  was reported at the 13th meeting of the 6th Board of Directors On December 22, 2023.

Government Agencies

Customers

Employees

Shareholders/Investors

Media

Suppliers/Contractors

Community

 
Government agencies are concerned with Winbond’s regulatory compliance on environmental, social and governance (ESG) matters. Its influence on industry development and policy implementation makes it a material stakeholder.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Human Resources Management
  • Energy and Carbon Emissions Management
  • Regulatory Compliance
  • Risk Management
 

Channel and Frequency of Communication

  • Official documents and correspondence (ad hoc)
  • Public hearings (ad hoc)
  • Policy information sessions (ad hoc)
  • Regulatory conferences (ad hoc)
  • Inspections by competent authority (ad hoc)
  • ESG questionnaire (annual)
 

2022 Communication Performance

  • Participated in 18 meetings with environmental, safety and health authorities.
  • 28 on-site audits and inspections were conducted by environmental, safety, and health authorities.
 
Customers are the main source of the economic value created by Winbond. They are primarily concerned with the ESG performance of Winbond operations.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Energy and Carbon Emissions Management
  • Green Product
  • Regulatory Compliance
  • Productivity and Business Performance
  • Research, Development and Innovation
  • Risk Management
  • Supply Chain Management
 

Channel and Frequency of Communication

  • Winbond official website, telephone, and e-mail (immediate)
  • Sales meetings (regular)
  • ESG questionnaire (annual)
  • Technical seminars (annual)
  • Internal Audit (annual)
  • Customer audits (ad hoc)
 

2022 Communication Performance

  • Winbond invited our customers to take part in the WinTech 2022 conference, and also opened up the conference to online participation. Our customers responded favorably to all conference topics, including those on market dynamics and future trends.
  • Winbond attended and showed off our products at the Electronica electronic components trade fair in Munich, taking this opportunity to seek out more opportunities to collaborate with potential customers.
  • Regular customer communications were carried out through telephone, email, or regular in-person visits. Winbond also adopted the D365 system to keep track of data on past visits. Apart from using the system to track sales, Winbond was also able to look up past interactions between Account Sales and each customer before visiting these customers.
 
Employees are one of Winbond’s most important assets, being key stakeholders in our continued breakthroughs and innovations.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Human Resources Management
  • Regulatory Compliance
  • Productivity and Business Performance
 

Channel and Frequency of Communication

  • Internal Hotline 75234 Employee Complaints Hotline (always available)
  • “Care” Employee Suggestions Box (always available)
  • Illegal Employment Infringement Appeals and Arbitration Committee (always available)
  • Health Consultation (always available)
  • Health Promotion Activities (ad hoc)
  • Surveys on Health, Stress, and Physical Aches (annual)
  • Employee Welfare Committee (ad hoc)
  • Employer-Employee Meetings and Supervisor Communication Meetings (quarterly)
  • Functional Communications Meetings (regular)
  • Internal Bulletin Board (ad hoc)
  • Articles on Winbond Philosophy Published on the Employee Homepage (weekly)
  • Monthly Labor Safety Meetings (monthly)
  • Environmental Safety and Health Committee (quarterly)
  • Courses Held on Environmental Protection and Safety and Health (regular)
  • ESG questionnaire (annual)
 

2022 Communication Performance

  • 7 cases of internal complaints in total
  • 9 reports of everyday issues received through suggestion box (both physical and email messages).
  • 1,634 persons attended the President’s Talk event, held online because of the pandemic, with 55 pieces of feedback received through the event.
  • 0 cases of sexual harassment.
  • 2 cases of illegal workplace infringements.
  • 12 labor management meetings held. (Zhubei, Central Taiwan Science Park, Kaohsiung)
  • Elections were held for new labor and management representatives for the Central Taiwan Science Park and Zhubei locations, due to the terms of the previous representatives expiring.
  • 4 quarterly executive management and issue discussion conferences were held. These sessions were attended by 1,973 people, achieving an attendance rate of 87%.
  • EP articles.
  • Public announcements to all.
 
Shareholders/Investors are Winbond’s main source of capital. They are mainly concerned with Winbond’s operating performance and sustainable development.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Green Product
  • Regulatory Compliance
  • Productivity and Business Performance
  • Research, Development and Innovation
  • Risk Management
 

Channel and Frequency of Communication

  • Telephone and e-mail (immediate)
  • Winbond official website (ad hoc)
  • The Taiwan Stock Exchange Market Observation Post System (ad hoc)
  • Investor conference (biannual, or whenever necessary due to special circumstances)
  • One-on-one meetings with institutional investors (10-20 times/quarter)
  • Shareholders' Meeting (annual)
  • ESG questionnaire (annual)
 

2022 Communication Performance

  • 12 disclosures of revenues
  • 1 annual shareholders' meeting
  • 2 institutional investor conferences
  • 4 disclosures of financial reports
 
The media serves as a bridge between Winbond and stakeholders. With immediate access to information released by Winbond, they can assist Winbond with the disclosure of positive sustainability information.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Human Resources Management
  • Green Product
  • Productivity and Business Performance
  • Research, Development and Innovation
 

Channel and Frequency of Communication

  • Telephone and e-mail (immediate)
  • Press release (regular)
  • Media interviews (annual)
  • ESG questionnaire (annual)
 

2022 Communication Performance

  • 20 telephone and e-mail communications
  • 29 press releases
  • Winbond operating report provided 2 times
  • 3 press conferences held
 
Suppliers/Contractors provide supplies and services required for Winbond’s production operations. They help maintain Winbond's continuous and sustainable operations, making them also important stakeholders and partners of Winbond’s sustainable development.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Green Product
  • Regulatory Compliance
  • Research, Development and Innovation
  • Supply Chain Management
 

Channel and Frequency of Communication

  • Winbond Ethics and Integrity Policy and complaint channel (Six months)
  • External complaints channels (immediate)
  • Supplier audits (annual)
  • Evaluations of major suppliers (once every six months)
  • ESG questionnaire (annual)
 

2022 Communication Performance

  • All suppliers have signed the Commitment to Ethical Conduct and the Responsible Business Alliance (RBA) Code of Conduct
  • 100% of key suppliers have signed the Declaration of Non-Use of Conflict Minerals
  • 100% of key suppliers have signed the Hazardous Substance Free Declaration (HSF).
  • 0 cases of supplier complaints
  • 100% of suppliers have passed economic, environmental, and social impact audits, and have adopted sustainability review standards.
 
Their proximity to Winbond’s operating locations means they bear the brunt of the impact from our operations. Their welfare is therefore of high importance to Winbond.

Topics of Concern

  • Business Integrity and Corporate Governance
  • Human Resources Management
  • Regulatory Compliance
 

Channel and Frequency of Communication

  • Volunteer activities (ad hoc)
  • Collaborative projects and visits (ad hoc)
 

2022 Communication Performance

  • In 2022, the orphanage and after-school tutoring volunteer activities were suspended due to the COVID-19 pandemic.
  • In 2022, 1,052 employees contributed a total of NT$4.128 million to student grants.
  • In 2022, 5 blood donation events were held, attracting a total of 219 participants.