Stakeholder Communication

The relevance and precedence of stakeholders are identified by Winbond using the five principles of the AA1000 Stakeholder Engagement Standard (SES) 2015. These include Dependency, Responsibility, Influence, Tension, and Diverse Perspectives.

Stakeholder analysis is carried out by Winbond every year to effectively track and manage the effectiveness of our sustainability strategy. In 2020, meetings were held by Winbond for each department to re-examine and confirm the importance of each stakeholder. The 7 groups ranked in decreasing order of importance were government agencies, customers, employees, investors/shareholders, the media, suppliers/contractors, and community groups.

Stakeholder Communications and Outcomes

Stakeholder	Importance of Stakeholder to Winbond	Topics of Concern	Communication Channel and Frequency	2020 Communication Outcome
Government Agencies	Government agencies are concerned with Winbond’s regulatory compliance on environment, society and governance (ESG) matters. Its influence on industry development and policy implementation makes it a material stakeholder.	Compliance Corporate Governance and Business Integrity Occupational health and safety Waste Management Risk Management	Official document (ad hoc) Hearings/ Regulatory conferences / Policy information sessions (ad hoc) Inspections by competent authority (ad hoc) CSR questionnaire (annually)	Took part in 35 meetings with environmental, safety and health authorities. 26 on-site audits and inspections were conducted by environmental, safety and health authorities. Certified by the Internal Compliance Program (ICP) of the MOEA Bureau of Foreign Trade.
Customers	Customers are the main source of the economic value created by Winbond. They are primarily concerned with the ESG performance of Winbond operations.	Corporate Governance and Business Integrity Risk Management Product and Service Quality Compliance Information Security and Privacy Protection	Corporate website, telephone, and e-mail (immediate) Questionnaire response (immediate) Sales meetings (regular) Technical seminars (ad hoc) Customer audit (ad hoc) CSR questionnaire (annually) Customer satisfaction survey (annually)	2Customer satisfaction reached 90% in 2020. Participation in Electronica Germany trade how in Munich held once every two years. Hosted the WinTech 2021 event to join our customers in dissecting future market trends as well as reveal the latest products and advanced technologies.
Employees	Employees are one of Winbond’s most important assets. They are a key stakeholder in our continued breakthroughs and innovations.	Compliance Corporate Governance and Business Integrity Occupational health and safety Human Rights and Equality Information Security and Privacy Protection	75234 Employee Complaints Hotline (on demand) “Care” Employee Suggestion Box Care (on demand) Sexual Harassment Complaints Committee (on demand)/li> Health consultation (on demand) Health promotion activities (ad hoc) Survey on health, stress, and aches (annual) Employee Welfare Committee (ad hoc) Employer-employee meetings and Town Hall meetings (quarterly) Functional communication meetings (regularly) Internal Bulletin Board (ad hoc) Company philosophy articles on the employee homepage (weekly) Monthly labor safety meetings (monthly) Site Environmental, Safety and Health Committee (quarterly) Hosting of environmental, safety and health Training (regularly) Launch conference for new performance system CSR questionnaire (annually)	2 cases of internal complaints in total 26 cases received through suggestion box (both physical and electronic) 0 sexual harassment cases 4 employer-employee meetings (Zhubei and CTSP) including 0 case reports and 4 everyday issues 4 executive management conferences were held. The sessions were attended by 1,703 people for an attendance rate of 76%
Shareholders/Investors	Shareholders/Investors are Winbonds’ main source of capital. They are mainly concerned with Winbond’s operating performance and sustainable development.	Business Performance Corporate Governance and Business Integrity Risk Management Compliance R&D and Innovation	Telephone, and e-mail (immediate) Corporate website (ad hoc) Market Observation Post System (ad hoc) Institutional investor conferences (half-yearly, or ad hoc if there are special circumstances ) One-to-one meetings with institutional investors (10 ~ 20 sessions/quarterly) Shareholders’ Meeting (annually) CSR questionnaire (annually)	12 disclosures of revenues Hosted 1 general shareholders’ meeting Hosted 2 institutional investor conferences 4 disclosure of financial reports
The Media	The media serves as a bridge between Winbond and stakeholders. Providing the media with timely access to information released by Winbond that means they can assist Winbond with the disclosure of positive sustainability information.	Business Performance R&D and Innovation Corporate Governance and Business Integrity Talent Recruitment and Development Salary, Benefits and Employee Care	Telephone, and e-mail (immediate) Press release (regularly) Media interviews (annually) CSR questionnaire (annually)	20 telephone and e-mail communications Provided 30 press releases Provided the company’s operating report 2 times 1 press interview
Suppliers/Contractors	Suppliers/Contractors supply the materials and services needed by Winbond’s production operations. They help maintain the continuity and sustainability of Winbond operations. Therefore, they are the important stakeholders and partners of the sustainable development.	Compliance Corporate Governance and Business Integrity Product and Service Quality Occupational health and safety Information Security and Privacy Protection	External complaints channel (immediate) Winbond Ethics and Integrity Policy (half-yearly) Key Supplier Evaluation (regularly) Key Supplier Quality Meeting (monthly, quarterly) Contractor Coordination Meeting (monthly) Supplier audit (annually) CSR questionnaire (annually)	0 cases of supplier complaints 100% commitment rate on Supplier Code of Conduct and RBA CoC 100% commitment rate on Declaration of Non-use of Conflict Minerals by key suppliers Carried out Supplier CSR and Hazardous Substance Frere (HSF) audits 100% pass rate for supplier audits on economic, environmental and social performance, and supplier assessments against sustainability standards.
Community	Their proximity to Winbond’s operating locations means they bear the brunt of the impact from our operations. Their welfare is therefore of the greatest importance to Winbond.	Human Rights and Equality Salary, Benefits and Employee Care Occupational health and safety Compliance Corporate Governance and Business Integrity	Volunteer service (at least once every quarter) Collaborative projects and visits (ad hoc)	1 visit to children’s home exhibition 1 visit to remote rural elementary school 1 visit to Winbond by the Taiwan Fund for Children and Families

Stakeholder Communications and Outcomes

Government Agencies

Customers

Employees

Shareholders/Investors

The Media

Suppliers/Contractors

Community