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Stakeholder Communication

The relevance and precedence of stakeholders are identified by Winbond using the five principles of the AA1000 Stakeholder Engagement Standard (SES) 2015. These include Dependency, Responsibility, Influence, Tension, and Diverse Perspectives.

Stakeholder analysis is carried out by Winbond every year to effectively track and manage the effectiveness of our sustainability strategy. In 2020, meetings were held by Winbond for each department to re-examine and confirm the importance of each stakeholder. The 7 groups ranked in decreasing order of importance were government agencies, customers, employees, investors/shareholders, the media, suppliers/contractors, and community groups.

Stakeholder Communications and Outcomes

Stakeholder Importance of Stakeholder to Winbond Topics of Concern Communication Channel and Frequency 2020 Communication Outcome

Government Agencies

Government agencies are concerned with Winbond’s regulatory compliance on environment, society and governance (ESG) matters. Its influence on industry development and policy implementation makes it a material stakeholder.
  • Compliance
  • Corporate Governance and Business Integrity
  • Occupational health and safety
  • Waste Management
  • Risk Management
  • Official document (ad hoc)
  • Hearings/ Regulatory conferences / Policy information sessions (ad hoc)
  • Inspections by competent authority (ad hoc)
  • CSR questionnaire (annually)
  • Took part in 35 meetings with environmental, safety and health authorities.
  • 26 on-site audits and inspections were conducted by environmental, safety and health authorities.
  • Certified by the Internal Compliance Program (ICP) of the MOEA Bureau of Foreign Trade.

Customers

Customers are the main source of the economic value created by Winbond. They are primarily concerned with the ESG performance of Winbond operations.
  • Corporate Governance and Business Integrity
  • Risk Management
  • Product and Service Quality
  • Compliance
  • Information Security and Privacy Protection
  • Corporate website, telephone, and e-mail (immediate)
  • Questionnaire response (immediate)
  • Sales meetings (regular)
  • Technical seminars (ad hoc)
  • Customer audit (ad hoc)
  • CSR questionnaire (annually)
  • Customer satisfaction survey (annually)
  • 2Customer satisfaction reached 90% in 2020.
  • Participation in Electronica Germany trade how in Munich held once every two years.
  • Hosted the WinTech 2021 event to join our customers in dissecting future market trends as well as reveal the latest products and advanced technologies.

Employees

Employees are one of Winbond’s most important assets. They are a key stakeholder in our continued breakthroughs and innovations.
  • Compliance
  • Corporate Governance and Business Integrity
  • Occupational health and safety
  • Human Rights and Equality
  • Information Security and Privacy Protection
  • 75234 Employee Complaints Hotline (on demand)
  • “Care” Employee Suggestion Box Care (on demand)
  • Sexual Harassment Complaints Committee (on demand)/li>
  • Health consultation (on demand)
  • Health promotion activities (ad hoc)
  • Survey on health, stress, and aches (annual)
  • Employee Welfare Committee (ad hoc)
  • Employer-employee meetings and Town Hall meetings (quarterly)
  • Functional communication meetings (regularly)
  • Internal Bulletin Board (ad hoc)
  • Company philosophy articles on the employee homepage (weekly)
  • Monthly labor safety meetings (monthly)
  • Site Environmental, Safety and Health Committee (quarterly)
  • Hosting of environmental, safety and health Training (regularly)
  • Launch conference for new performance system
  • CSR questionnaire (annually)
  • 2 cases of internal complaints in total
  • 26 cases received through suggestion box (both physical and electronic)
  • 0 sexual harassment cases
  • 4 employer-employee meetings (Zhubei and CTSP) including 0 case reports and 4 everyday issues
  • 4 executive management conferences were held. The sessions were attended by 1,703 people for an attendance rate of 76%

Shareholders/Investors

Shareholders/Investors are Winbonds’ main source of capital. They are mainly concerned with Winbond’s operating performance and sustainable development.
  • Business Performance
  • Corporate Governance and Business Integrity
  • Risk Management
  • Compliance
  • R&D and Innovation
  • Telephone, and e-mail (immediate)
  • Corporate website (ad hoc)
  • Market Observation Post System (ad hoc)
  • Institutional investor conferences (half-yearly, or ad hoc if there are special circumstances )
  • One-to-one meetings with institutional investors (10 ~ 20 sessions/quarterly)
  • Shareholders’ Meeting (annually)
  • CSR questionnaire (annually)
  • 12 disclosures of revenues
  • Hosted 1 general shareholders’ meeting
  • Hosted 2 institutional investor conferences
  • 4 disclosure of financial reports

The Media

The media serves as a bridge between Winbond and stakeholders. Providing the media with timely access to information released by Winbond that means they can assist Winbond with the disclosure of positive sustainability information.
  • Business Performance
  • R&D and Innovation
  • Corporate Governance and Business Integrity
  • Talent Recruitment and Development
  • Salary, Benefits and Employee Care
  • Telephone, and e-mail (immediate)
  • Press release (regularly)
  • Media interviews (annually)
  • CSR questionnaire (annually)
  • 20 telephone and e-mail communications
  • Provided 30 press releases
  • Provided the company’s operating report 2 times
  • 1 press interview

Suppliers/Contractors

Suppliers/Contractors supply the materials and services needed by Winbond’s production operations. They help maintain the continuity and sustainability of Winbond operations. Therefore, they are the important stakeholders and partners of the sustainable development.
  • Compliance
  • Corporate Governance and Business Integrity
  • Product and Service Quality
  • Occupational health and safety
  • Information Security and Privacy Protection
  • External complaints channel (immediate)
  • Winbond Ethics and Integrity Policy (half-yearly)
  • Key Supplier Evaluation (regularly)
  • Key Supplier Quality Meeting (monthly, quarterly)
  • Contractor Coordination Meeting (monthly)
  • Supplier audit (annually)
  • CSR questionnaire (annually)
  • 0 cases of supplier complaints
  • 100% commitment rate on Supplier Code of Conduct and RBA CoC
  • 100% commitment rate on Declaration of Non-use of Conflict Minerals by key suppliers
  • Carried out Supplier CSR and Hazardous Substance Frere (HSF) audits
  • 100% pass rate for supplier audits on economic, environmental and social performance, and supplier assessments against sustainability standards.

Community

Their proximity to Winbond’s operating locations means they bear the brunt of the impact from our operations. Their welfare is therefore of the greatest importance to Winbond.
  • Human Rights and Equality
  • Salary, Benefits and Employee Care
  • Occupational health and safety
  • Compliance
  • Corporate Governance and Business Integrity
  • Volunteer service (at least once every quarter)
  • Collaborative projects and visits (ad hoc)
  • 1 visit to children’s home exhibition
  • 1 visit to remote rural elementary school
  • 1 visit to Winbond by the Taiwan Fund for Children and Families
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